Security Lab Services Manager

Ernst & Young Oman; Richmond (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

EY is seeking a STS Lab Service Manager (Assistant Director level) to own the lab's portfolio, define intake and prioritization, and shape the roadmap. You’ll manage funding governance and serve as the escalation point for lab stakeholders, collaborating with IAM, Defender/Sentinel, Purview, and policy teams to ensure alignment and value realization.

You will partner with the STS Lab Lead and leadership to mature governance, deliver measurable outcomes, and scale the lab’s operating model in a

Qualifications

• 7+ years in IT service management, product or program leadership roles.

Responsibilities

• Own the STS Lab service catalog, define scope and value for stakeholders.
• Oversee end-to-end intake, prioritization, and roadmapping activities.
• Manage the lab budget, funding requests, and cost governance.
• Design reporting on performance, capacity, and roadmap progress.
• Escalate issues and maintain clear governance and compliance.
• Lead operating cadence, sprint planning, and stakeholder briefings.
• Coordinate with vendors and cross-functional SMEs to align needs.

Skills

Product ownership

Prioritization frameworks

Roadmap management

Budget governance

Executive communication

Stakeholder management

Agile / program management

Vendor & partner engagement

Cross-functional collaboration

Job description

EY is seeking a STS Lab Service Manager (Assistant Director level) to own the lab's portfolio, define intake and prioritization, and shape the roadmap. You’ll manage funding governance and serve as the escalation point for lab stakeholders, collaborating with IAM, Defender/Sentinel, Purview, and policy teams to ensure alignment and value realization.

You will partner with the STS Lab Lead and leadership to mature governance, deliver measurable outcomes, and scale the lab’s operating model in a