Security & Guest Experience Ambassador

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health coverage

Free parking

Tuition Reimbursement

Annual merit/pay raises

Discounted meals

Exclusive entertainment discounts

Life insurance

Disability coverage

Descrizione del lavoro

Live! Casino & Hotel Philadelphia is seeking a Security Ambassador to protect guests, staff and assets while delivering excellent guest service. The role involves patrolling the property, greeting visitors, validating IDs, and enforcing rules.

You’ll respond to emergencies, assist with disputes, and maintain logs at entry points. Ideal candidates have a HS diploma or GED and up to two years in security with guest service, plus a valid driver’s license and strong communication skills.

Competenze

• Education: High school diploma or GED equivalent preferred.
• Experience: 0–2 years in security with guest service preferred.
• License: Ability to comply with state gaming regulations, possibly obtaining a license.

Mansioni

• Greet guests with a warm welcome and provide assistance.
• Check IDs for 21+ and prohibit entry for prohibited items.
• Explain casino rules, regulations, and code of conduct.
• Interact professionally with guests and provide directions.
• Assist with disputes, intoxicated subjects, and incidents and refer when needed.
• Notify supervisors of unusual events or crimes.
• Respond to medical or fire emergencies.
• Staff entry points and log visitors and vendors.
• Monitor passage in dining and gaming areas; help manage traffic.
• Support in transporting money, chips, and markers; report hazards.
• Ensure safety of guests and team members.

Conoscenze

Read/write memos

Answer phones

Multitask

De-escalation

Empathy

Customer service

Valid driver’s license

Time pressure

Alertness

Dexterity

Formazione

High school diploma or GED

Descrizione del lavoro

Live! Casino & Hotel Philadelphia is seeking a Security Ambassador to protect guests, staff and assets while delivering excellent guest service. The role involves patrolling the property, greeting visitors, validating IDs, and enforcing rules.

You’ll respond to emergencies, assist with disputes, and maintain logs at entry points. Ideal candidates have a HS diploma or GED and up to two years in security with guest service, plus a valid driver’s license and strong communication skills.