Casino Security Ambassador - Guest Service Pro

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; USD 36,000 - 60,000; Full time

Job summary

Live! Casino is seeking a Security Ambassador to ensure the safety of guests, team members and assets while delivering excellent customer service. The role emphasizes a safe environment and a positive can-do attitude in a busy casino.

Key duties include greeting guests, checking IDs, enforcing rules, assisting with directions and inquiries, and responding to emergencies. The position requires professionalism, vigilance, and strong guest service skills in a high-energy setting.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security experience focusing on guest service preferred.
• Must obtain and maintain state gaming license.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs; refuse admission to under 21 or prohibited items.
• Explain casino rules and code of conduct.
• Interact professionally; provide directions and answer inquiries.
• Assist with disputes, intoxicated subjects, incidents; refer to management as needed.
• Notify supervisor/manager of unusual events or crimes.
• Respond to medical or fire emergencies.
• Operate Security Dispatch Office; communicate via two-way radio/phone.
• Monitor entrances; maintain visitor logs.
• Control traffic in valet and parking areas.
• Write and investigate first reports of injury.
• Respond to guests and team member incidents/accidents.
• Assist in transporting money, chips, tokens, markers.
• Report safety hazards; ensure safety of all guests and staff.
• Other duties as assigned.

Skills

Report writing

Telephone etiquette

Reading memos

Multitasking

Customer service

Driver's license

Time management

Alertness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino is seeking a Security Ambassador to ensure the safety of guests, team members and assets while delivering excellent customer service. The role emphasizes a safe environment and a positive can-do attitude in a busy casino.

Key duties include greeting guests, checking IDs, enforcing rules, assisting with directions and inquiries, and responding to emergencies. The position requires professionalism, vigilance, and strong guest service skills in a high-energy setting.