Guest Experience & Safety Ambassador

Live! Casino & Hotel Philadelphia; Maryland, United States, Northern America, Americas; Híbrido; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Tuition reimbursement

Career growth opportunities

On-site wellness center

Employee discounts

Descripción de la vacante

Live! Casino & Hotel Philadelphia seeks a Security Ambassador to help maintain a safe, welcoming environment for guests and team members.

You will greet guests, verify IDs, explain rules, handle disputes, respond to emergencies, and reinforce safety in a fast-paced casino setting. This union role offers Swing and Overnight shifts, comprehensive benefits, tuition reimbursement, and career growth opportunities.

Formación

• Must be able to stand and walk for extended periods.
• Ability to read/write memos and reports.
• Must obtain and maintain required license as mandated by gaming authority.
• Flexible with work schedule including swing/overnight.
• Union-represented position with potential shift bids.

Responsabilidades

• Greet guests with a smile and warm welcome.
• Check IDs of guests entering the casino/hotels; refuse entry to under 21 or prohibited persons.
• Explain casino rules, regulations, and code of conduct.
• Interact with the public professionally when assisting or directing guests.
• Assist with disputes, intoxicated subjects, criminal matters, or traffic control; refer to management.

Conocimientos

De-escalation

Empathy

Customer service

Multitask

Written memos

Professional communication

License check

Situational awareness

Educación

High school diploma or GED

Descripción del empleo

Live! Casino & Hotel Philadelphia seeks a Security Ambassador to help maintain a safe, welcoming environment for guests and team members.

You will greet guests, verify IDs, explain rules, handle disputes, respond to emergencies, and reinforce safety in a fast-paced casino setting. This union role offers Swing and Overnight shifts, comprehensive benefits, tuition reimbursement, and career growth opportunities.