Security & Guest Experience Ambassador

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Life Insurance

Disability insurance

Retirement match

Bonus structure

Merit-based increases

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Travel discounts

Descrizione del lavoro

Live! Casino & Hotel Philadelphia is seeking a Security Ambassador to safeguard guests, team members, and assets while delivering outstanding service. You will patrol the property, greet visitors, verify IDs, and respond to emergencies, balancing safety with guest experience.

The role emphasizes attention to detail, de escalation, and a teamwork mindset. A high school diploma or GED is preferred, with 0–2 years in security or guest-service experience.

Competenze

• Education: High school diploma or GED equivalent is preferred.
• Experience: Zero (0) to two (2) years' experience in security with a focus on guest service is preferred.
• License: Must be able to comply with all state gaming regulations, which may include obtaining a license.

Mansioni

• Greet guests with a smile and a warm welcome.
• Check IDs at casino/hotel entrances and enforce age/gaming rules.
• Explain casino rules, regulations, and code of conduct.
• Interact professionally with the public when assisting, directing, or answering inquiries.
• Assist with disputes, intoxicated subjects, incidents, and traffic control; refer to management as needed.
• Notify supervisor or management of unusual events, incidents, or crimes.
• Respond to medical or fire emergencies affecting guests.
• Staff entrances, log visitors and vendors.
• Monitor passage in restaurants and gaming areas; manage traffic in valet/parking.
• Investigate injuries and assist in handling money, chips, or tokens when required.
• Report safety hazards and help ensure overall safety and security.

Conoscenze

read/write memos and reports

answer telephones

multitask

de-escalation

empathy toward patrons

customer service

valid driver's license

time pressure

alertness

dexterity

Formazione

High school diploma or GED

Descrizione del lavoro

Live! Casino & Hotel Philadelphia is seeking a Security Ambassador to safeguard guests, team members, and assets while delivering outstanding service. You will patrol the property, greet visitors, verify IDs, and respond to emergencies, balancing safety with guest experience.

The role emphasizes attention to detail, de escalation, and a teamwork mindset. A high school diploma or GED is preferred, with 0–2 years in security or guest-service experience.