Security Field Technician: Alarm & Access Systems

Convergint-4; City of Rochester (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

10 Company Holidays

Paid Time Off starting at 13 days

Life insurance

Disability Plan

401K Matching

Vehicle reimbursement

Company event days

Parental leave

Job summary

Convergint seeks a full-time Security Service Technician in Rochester, NY to service and support existing customers by responding to calls, performing maintenance, and completing small projects. The role emphasizes customer service, safety, and accuracy in reporting.

Ideal candidates bring 3–5 years of experience with access control systems, strong technical and troubleshooting skills, and a valid driver’s license. Local travel is expected as part of routine duties.

Qualifications

• High school diploma or equivalent required.
• 3–5 years servicing, integrating, and programming access control or security systems is preferred.
• Solid technical and problem-solving skills with the ability to troubleshoot complex systems.
• Valid driver's license with clean record and ability to travel locally.

Responsibilities

• Respond to service calls and perform routine maintenance on security systems.
• Diagnose, repair, replace defective parts, and configure systems.”
• Prepare accurate service reports for invoicing and cost tracking.
• Collaborate with team members to support customers and complete small projects.

Skills

Customer focus

Technical skills

Programming skills

Self-starter

Mechanical aptitude

Electrical aptitude

Driver's license

Travel willingness

Education

High School / GED

Tools

AMAG

Lenel

Genetec

Software House

CCURE

S2

Job description

Convergint seeks a full-time Security Service Technician in Rochester, NY to service and support existing customers by responding to calls, performing maintenance, and completing small projects. The role emphasizes customer service, safety, and accuracy in reporting.

Ideal candidates bring 3–5 years of experience with access control systems, strong technical and troubleshooting skills, and a valid driver’s license. Local travel is expected as part of routine duties.