Security Dispatch & Switchboard Operator

mainegeneral; Augusta (ME); On-site; USD 26,000 - 46,000; Full time

Job summary

MaineGeneral is seeking a reliable Dispatch and Switchboard Operator to join our team. You will manage calls, dispatch security personnel, and provide top-notch service to callers in a fast-paced environment.

You will handle multi-line phone systems, maintain on-call lists and reference materials, and assist with information requests while upholding strong communication standards across teams.

Qualifications

• Experience in dispatch, switchboard, or customer service preferred.
• Familiarity with multi-line telephone systems is helpful.
• Strong grammar and spelling for clear communication.

Responsibilities

• Receives and directs internal and external calls.
• Dispatches security personnel as needed.
• Operates paging systems and communicates codes and alerts.
• Maintains desk directories and on-call lists.
• Provides information and directory assistance as required.

Skills

Dispatch experience

Switchboard operation

Customer service

Communication skills

Microsoft Office

Tools

Multi-line telephone system

Job description

MaineGeneral is seeking a reliable Dispatch and Switchboard Operator to join our team. You will manage calls, dispatch security personnel, and provide top-notch service to callers in a fast-paced environment.

You will handle multi-line phone systems, maintain on-call lists and reference materials, and assist with information requests while upholding strong communication standards across teams.