Healthcare Switchboard & Paging Coordinator

Talentify; Milford (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Signing bonus (possible)

Job summary

UMass Memorial Health is seeking a dispatcher/operator to handle phone calls, route inquiries, and dispatch clinical staff. The role includes operating a telephone control board, paging, and on-call coordination during and after standard hours.

The position requires high school diploma, strong MS Office skills (Excel), and excellent communication and customer service abilities. Flexible shifts, weekend work, and potential signing bonus are noted in the posting.

Qualifications

• Must have knowledge and experience with MS Office products (specifically Excel).
• Must have accurate keyboarding skills.
• Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
• Good customer service skills.
• Must be able to work all shifts, weekends, and holidays as required.
• Preferred: Previous operator/switchboard and customer service experience.

Responsibilities

• Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
• Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.
• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required.

Skills

MS Office (Excel)

Keyboarding skills

Verbal and written communication

Customer service skills

Flexible shifts

Operator / switchboard experience

Education

High school diploma

Tools

Switchboard systems

Job description

UMass Memorial Health is seeking a dispatcher/operator to handle phone calls, route inquiries, and dispatch clinical staff. The role includes operating a telephone control board, paging, and on-call coordination during and after standard hours.

The position requires high school diploma, strong MS Office skills (Excel), and excellent communication and customer service abilities. Flexible shifts, weekend work, and potential signing bonus are noted in the posting.