Switchboard Operator

MaineHealth; Norway (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

On-site role

Job summary

MaineHealth is seeking a Switchboard Operator to handle telephone communications and paging for patients and visitors on-site. You will greet the public, relay information, and support emergency and alarm systems in coordination with clinical teams and security.

The role emphasizes accuracy, data entry, and effective communication across multiple hospital departments. This is an on-site position offering comprehensive benefits and career growth opportunities.

Qualifications

• High School diploma or GED preferred.
• Experience in customer service or dispatch/switchboard operator preferred.
• Computer and data entry experience with Microsoft Word, e-mail and internet communication is preferred.

Responsibilities

• Handle prompt telephone communications with external and internal callers.
• Provide paging announcements and manage the paging system and hospital alarms.
• Greet visitors and provide information to patients and staff per policy; collaborate with care teams, security and facilities.

Skills

Customer service

Data entry

Education

High School diploma

Tools

Microsoft Word

Email

Internet

Job description

Description

Professional - Nonclinical (on-site)
Req #: 92535

Summary:
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.36to $21.31 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, Maine Health offers comprehensive benefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.