Emergency Dispatch & Switchboard Operator

MaineGeneral Medical Center; Augusta (ME); On-site; USD 26,000 - 46,000; Full time

Job summary

MaineGeneral Medical Center in Augusta, ME is seeking a reliable Dispatch and Switchboard Operator to manage incoming calls, dispatch security personnel, and provide directory assistance. This role requires clear communication in a fast-paced healthcare environment.

You will operate a multi-line telephone system, monitor security alerts, and maintain up-to-date on-call lists and reference materials. The position offers a full-time schedule and competitive pay with shift differentials as

Qualifications

• Experience in dispatch or switchboard operations preferred.
• Familiarity with multi-line telephone systems is advantageous.
• Strong grammar and spelling for clear communication.
• Proficiency in Microsoft Office is a plus.

Responsibilities

• Receive and direct internal and external calls.
• Provide directory assistance and general information.
• Communicate codes, alerts, and announcements per policies.
• Monitor for potential security threats and respond promptly.
• Operate paging systems and beeper devices.
• Maintain desk directories and on-call lists.

Skills

Dispatch

Switchboard operation

Office work

Customer service

Grammar and spelling

Tools

Microsoft Office

Job description

MaineGeneral Medical Center in Augusta, ME is seeking a reliable Dispatch and Switchboard Operator to manage incoming calls, dispatch security personnel, and provide directory assistance. This role requires clear communication in a fast-paced healthcare environment.

You will operate a multi-line telephone system, monitor security alerts, and maintain up-to-date on-call lists and reference materials. The position offers a full-time schedule and competitive pay with shift differentials as