Secret-Cleared Configuration Manager – CMDB & ServiceNow

ASM Research, An Accenture Federal Services Company; City of Albany (NY); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to oversee enterprise configuration management across the service lifecycle in a federal IT environment.

The role ensures CMDB design, governance, and data integrity, collaborating with infrastructure, application, and security teams to prevent configuration drift and enable rapid incident and change response. Requires active SECRET clearance and US citizenship.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Excellent understanding of configuration management principles, frameworks, and tools.
• Hands-on experience with CMDB tooling (ServiceNow, BMC Remedy).
• Strong analytical, problem-solving, organizational and project-management skills.
• Strong communication and collaboration skills; ability to work with cross-functional teams.

Responsibilities

• Design and maintain the configuration management system and CMDB data model.
• Establish and enforce configuration management policies and naming conventions.
• Integrate CM data with change, incident, and problem workflows for impact analysis.
• Conduct regular configuration audits and remediation activities with owning teams.
• Collaborate with platform admins to implement CMDB capabilities in tools like ServiceNow.
• Produce configuration reports and visualizations for capacity, risk, and compliance.
• Coordinate with ITIL processes to keep data accurate across the lifecycle.
• Contribute to CMDB initiatives across hybrid on-premises and cloud environments.

Skills

Analytical thinking

Problem-solving

Organizational skills

Project management

Communication

Collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

BMC Remedy

MS Office

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to oversee enterprise configuration management across the service lifecycle in a federal IT environment.

The role ensures CMDB design, governance, and data integrity, collaborating with infrastructure, application, and security teams to prevent configuration drift and enable rapid incident and change response. Requires active SECRET clearance and US citizenship.