Junior CMDB Configuration Analyst

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst, Junior to support CMDB accuracy across enterprise IT. You will collect and validate CI records for infrastructure and applications, under senior staff guidance.

This role involves audits, data quality checks, and analysis to enable incident, change, and problem management. A secret clearance or higher is required, with strong analytical and communication skills for a regulated federal environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline, or equivalent combination of education and experience.
• 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services.
• Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB.
• Hands-on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes.
• Candidates must have a current secret security clearance or higher.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating data for infrastructure and services.
• Perform day-to-day CMDB maintenance, reconciling discovery data with manual entries and resolving data conflicts.
• Assist with configuration audits and certifications, documenting discrepancies and coordinating remediation.
• Use ITSM/CMDB tools to navigate CI structures, run queries, and support impact analyses for incidents and changes.
• Review change records and incidents to ensure CIs are correctly linked for traceability.
• Contribute to data quality metrics and help implement corrective actions.
• Follow configuration governance practices to protect CMDB integrity and audit readiness.
• Collaborate with ITIL process owners and operations teams to support stable service delivery in regulated environments.

Skills

Analytical

Problem-solving

Communication

Interpersonal skills

multitasking

Education

Bachelor’s degree in IT/CS/Business or related field

Tools

ITSM tools

CMDB tools

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst, Junior to support CMDB accuracy across enterprise IT. You will collect and validate CI records for infrastructure and applications, under senior staff guidance.

This role involves audits, data quality checks, and analysis to enable incident, change, and problem management. A secret clearance or higher is required, with strong analytical and communication skills for a regulated federal environment.