CMDB Architect & ITIL Configuration Lead (ServiceNow)

ASM Research, An Accenture Federal Services Company; Trenton (NJ); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking an IT Configuration Manager to direct configuration management across enterprise IT environments. You will oversee CMDB governance, data quality, and integration with change, incident, and problem workflows, ensuring accurate baselines and effective risk assessment.

The role requires strong ITIL knowledge, hands-on CMDB experience (ServiceNow or BMC Remedy), and the ability to lead cross‑functional teams in a regulated federal

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant work experience.
• At least 8 years of experience in configuration management, CMDB administration, or related IT service management roles.
• Excellent understanding of configuration management principles, frameworks, and tools, including hands-on experience with platforms such as ServiceNow or BMC Remedy.
• Demonstrated analytical, problem-solving, organizational, and project-management skills with the ability to lead configuration initiatives and manage competing priorities.
• Strong communication and collaboration skills, with the ability to work effectively with infrastructure, application, security, and service management teams.
• Proficiency with standard productivity tools (e.g., Microsoft Office Suite) used to document processes, metrics, and reports.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Responsibilities

• Design and maintain the configuration management system, including the CMDB data model, class structures, and relationship mappings for infrastructure and application configuration items.
• Establish and enforce configuration management policies, procedures, and naming conventions aligned to ITIL guidance and enterprise architecture standards.
• Integrate configuration data with change, incident, and problem workflows to support accurate impact analysis, dependency mapping, and rapid fault isolation for mission‑critical services.
• Conduct regular configuration audits, reconciliations, and baseline reviews to detect inconsistencies, unauthorized changes, and data quality issues, driving remediation activities with owning teams.
• Work closely with platform administrators to implement and optimize CMDB capabilities in tools such as ServiceNow, including discovery, service mapping, and data normalization.
• Produce configuration reports and visualizations that support capacity planning, risk assessments, architecture reviews, and compliance activities in highly regulated environments.
• Coordinate with other ITIL processes, including change, incident, and release management, to ensure configuration data remains accurate and up to date throughout the service lifecycle.
• Lead or contribute to CMDB implementation, remediation, and continuous‑improvement initiatives across hybrid on‑premises and cloud infrastructures.

Skills

Configuration management

CMDB administration

ITIL

Analytical thinking

Project management

Communication

Collaboration

Microsoft Office

Education

Bachelor's degree or equivalent in IT/CS/Engineering

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, an Accenture Federal Services company, is seeking an IT Configuration Manager to direct configuration management across enterprise IT environments. You will oversee CMDB governance, data quality, and integration with change, incident, and problem workflows, ensuring accurate baselines and effective risk assessment.

The role requires strong ITIL knowledge, hands-on CMDB experience (ServiceNow or BMC Remedy), and the ability to lead cross‑functional teams in a regulated federal