CMDB & ITIL Configuration Manager (ServiceNow)

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks an IT Configuration Manager to direct configuration management across enterprise IT environments, ensuring accurate recording of CIs and relationships. You will govern CMDBs, drive change and incident alignment, and partner with platform teams to prevent drift and improve service restoration times.

You will lead audits, data quality initiatives, and reporting in highly regulated federal environments, leveraging ITIL and CMDB best

Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• 8+ years in configuration management or CMDB for enterprise IT.
• Hands-on experience with CMDB tools such as ServiceNow or BMC Remedy.
• Strong analytical and project-management skills for leading initiatives.
• Effective communication with cross-functional teams.

Responsibilities

• Design and maintain the CMDB data model, structures, and relationships for infra and app CIs.
• Establish configuration management policies and naming conventions aligned with ITIL and EA standards.
• Integrate CMDB data with change, incident, and problem workflows for impact analysis.
• Conduct regular configuration audits, reconciliations, and baseline reviews.
• Collaborate with platform admins to optimize CMDB in ServiceNow, including discovery and data normalization.
• Produce reports and visualizations to support capacity planning and risk assessments.
• Coordinate with change, incident, and release management to keep CMDB up-to-date.
• Lead CMDB implementation, remediation, and improvement initiatives across hybrid environments.

Skills

ITIL

CMDB management

ServiceNow

BMC Remedy

Stakeholder communication

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, an Accenture Federal Services company, seeks an IT Configuration Manager to direct configuration management across enterprise IT environments, ensuring accurate recording of CIs and relationships. You will govern CMDBs, drive change and incident alignment, and partner with platform teams to prevent drift and improve service restoration times.

You will lead audits, data quality initiatives, and reporting in highly regulated federal environments, leveraging ITIL and CMDB best