Senior Client Success Specialist – Second Shift

Crane Worldwide Logistics LLC; Ellenwood (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days per year)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist for the second shift in Ellenwood, GA. The role focuses on handling client inquiries, orders, and invoices while resolving delivery or service issues with a customer-first mindset.

Ideal candidates have a High School Diploma or GED and 2–4 years in client service, with strong problem solving and documentation skills. The position emphasizes teamwork and multi-tasking in a fast-paced logistics environment.

Qualifications

• High school diploma or GED required; experience in client services preferred.
• Strong communication, problem solving and conflict-resolution skills.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records recurring issues and helps resolve order delays or service problems.
• Investigates root causes, explains solutions, and expedites corrections.
• Performs routine duties with occasional deviations from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics LLC is seeking a Sr. Client Service Specialist for the second shift in Ellenwood, GA. The role focuses on handling client inquiries, orders, and invoices while resolving delivery or service issues with a customer-first mindset.

Ideal candidates have a High School Diploma or GED and 2–4 years in client service, with strong problem solving and documentation skills. The position emphasizes teamwork and multi-tasking in a fast-paced logistics environment.