Second-Line IT Support Specialist – Desk & Site Visits

Clear IT Recruitment Limited; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a Second Line IT Support Desk Analyst to provide technical support and exceptional customer service in the United States. The ideal candidate will have experience in troubleshooting, managing service desk tickets, and supporting IT infrastructure. This permanent position offers the opportunity to work closely with a team across multiple academies to ensure effective IT service delivery.

Qualifications

• Experience in providing technical support.
• Exceptional customer service skills.
• Understanding of IT infrastructure and corporate applications.

Responsibilities

• Provide support to Trust technical infrastructure.
• Manage incident and problem tickets effectively.
• Troubleshoot and resolve tickets upon first contact.
• Deliver training courses on new technical initiatives.

Skills

Technical support

Customer service

Active Directory

Network troubleshooting

Job description

A leading recruitment agency is seeking a Second Line IT Support Desk Analyst to provide technical support and exceptional customer service in the United States. The ideal candidate will have experience in troubleshooting, managing service desk tickets, and supporting IT infrastructure. This permanent position offers the opportunity to work closely with a team across multiple academies to ensure effective IT service delivery.