Service Desk Pro II: Remote & Onsite IT Support

Selectquote, Inc.; Pennsylvania; Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA/FSA

Life Insurance

Long Term Disability

Retirement plan with match

Tuition Reimbursement

Wellness resources

Employee Assistance Program

Incentive Plans

Job summary

SelectQuote Insurance Services seeks a Service Desk II to provide first-line technical support for associates in the office and remotely. You will troubleshoot hardware and software, manage tickets, and assist with onboarding and equipment setup.

The role requires 2+ years in tech support, PC hardware experience, and familiarity with CRMs/VOIP. Travel to other sites may be required; a proactive, customer-focused mindset is essential.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in a technology-oriented role (helpdesk or software support).
• 6 months PC hardware troubleshooting experience.
• Familiarity with call center environments preferred.

Responsibilities

• Troubleshoots computer hardware and software for on-site and remote associates.
• Resolves service desk tickets and logs updates in the ticketing system.
• Performs inventory management and equipment updates.
• Supports onboarding and equipment setup for new hires.
• Maintains Active Directory objects and access permissions.
• Interacts with 3rd-party support as needed.

Skills

Critical thinking

Attention to detail

Adaptability

Internal software knowledge

Working under pressure

Communication skills

Interpersonal skills

Education

Bachelor’s degree preferred

Tools

PC hardware

CRM

VOIP

Active Directory

Job description

SelectQuote Insurance Services seeks a Service Desk II to provide first-line technical support for associates in the office and remotely. You will troubleshoot hardware and software, manage tickets, and assist with onboarding and equipment setup.

The role requires 2+ years in tech support, PC hardware experience, and familiarity with CRMs/VOIP. Travel to other sites may be required; a proactive, customer-focused mindset is essential.