Deskside IT Support Technician II

Stefanini North America and APAC; Owensboro (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A global IT services provider is seeking a Deskside Technician II to support various IT equipment in a corporate environment. The role requires experience in troubleshooting Mac and Windows operating systems and providing excellent customer support. Ideal candidates should possess a high school diploma and have strong communication skills. This position will involve managing incidents through a ticketing tool and potentially providing tech support at multiple client locations.

Qualifications

• Experience supporting Mac OS, Windows OS, and Microsoft Office.
• Able to maintain a positive attitude at all times, even under stress.
• Experience providing remote support to facilities and users.

Responsibilities

• Support various IT equipment in a corporate environment.
• Troubleshoot hardware and software issues for Windows devices.
• Track and resolve customer incidents and requests.

Skills

Supporting Mac OS

Windows OS

Microsoft Office

AV Conferencing Systems

Printers and PC hardware

Excellent verbal and written communication skills

Education

High School Diploma

Tools

Ticketing tools

Job description

A global IT services provider is seeking a Deskside Technician II to support various IT equipment in a corporate environment. The role requires experience in troubleshooting Mac and Windows operating systems and providing excellent customer support. Ideal candidates should possess a high school diploma and have strong communication skills. This position will involve managing incidents through a ticketing tool and potentially providing tech support at multiple client locations.