Global IT Service Desk Agent II

CBTS; Tennessee; On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a dedicated Technical Support Specialist based in Tennessee. The role involves providing first-line technical support, resolving hardware and software issues, and assisting customers with IT services. Ideal candidates will have service desk experience and strong customer service skills. This full-time position requires working from the office and includes rotational shifts to maintain 24x7 support.

Qualifications

• Experience providing first-line technical support.
• Strong customer service and communication skills required.
• Familiarity with ITSM tools preferred.

Responsibilities

• Provide first-line technical support and troubleshoot issues.
• Document ticket activity until resolution is achieved.
• Assist customers with inquiries related to IT services.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Service desk experience

Basic IT systems knowledge

Tools

ServiceNow

Job description

A technology solutions provider is seeking a dedicated Technical Support Specialist based in Tennessee. The role involves providing first-line technical support, resolving hardware and software issues, and assisting customers with IT services. Ideal candidates will have service desk experience and strong customer service skills. This full-time position requires working from the office and includes rotational shifts to maintain 24x7 support.