Deskside IT Support Engineer — 2nd Line Tech

Sira Consulting, an Inc 5000 company; City of Watertown (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

A leading IT consulting firm is seeking an Account Manager experienced in US IT staffing to provide on-site and remote technical services, troubleshoot issues, and ensure customer satisfaction. The role requires diverse skills across vehicle technology and regular end-user support, with a focus on IT operations and incident resolution. This contract position offers competitive pay and the opportunity to work in a dynamic environment.

Qualifications

• Minimum of 2 years in a related technical role.
• Must possess relevant certifications in IT support.
• Experience with ticketing systems for end-user support.

Responsibilities

• Test and document end user technical issues.
• Provide hands-on 2nd line IT support.
• Ensuring customer satisfaction through regular updates.

Skills

Capable of installing, maintaining and monitoring vehicle technology

Troubleshooting end-user device issues

Providing 2nd line IT support

Strong technical skills in Microsoft Windows and Office 365

Basic knowledge of LAN technologies

Tools

Microsoft Windows 11

Azure

Service Now

Job description

A leading IT consulting firm is seeking an Account Manager experienced in US IT staffing to provide on-site and remote technical services, troubleshoot issues, and ensure customer satisfaction. The role requires diverse skills across vehicle technology and regular end-user support, with a focus on IT operations and incident resolution. This contract position offers competitive pay and the opportunity to work in a dynamic environment.