Onsite IT Support Specialist — Service Desk

LE0099 Focus Operating, LLC

Clayton (MO)

On-site

USD 50,000 - 65,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

LE0099 Focus Operating, LLC is seeking a Service Desk Analyst to provide first- and second-line technical support for Windows, macOS, Microsoft 365, and enterprise apps. You will own tickets in ServiceNow, prioritize work to meet SLAs, and collaborate with resolver groups while maintaining professional, executive-level service.

The role requires on-site attendance five days per week and participation in scheduled after-hours and weekend on-call rotations.

Qualifications

2–4 years of IT support experience or equivalent.
Hands-on experience with Windows and/or macOS, Microsoft 365, and enterprise endpoint troubleshooting.
Experience supporting remote users, PC hardware, mobile devices, and network printing.
Strong troubleshooting, organization, and written and verbal communication skills.
A customer-focused approach and accountability for assigned work.

Responsibilities

Resolve standard to moderately complex incidents and requests.
Manage tickets in ServiceNow with proper ownership, status, and documentation.
Follow escalation procedures and update tickets daily with progress and next steps.
Provide professional, responsive customer service including executive support.
Collaborate with Service Desk teammates and resolver groups to meet SLAs.