Desktop Support Technician II – IT & Network Expert

American Technology Services LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a proactive Desk Support Technician II to join their dynamic IT team. This on-site role entails managing IT service requests, troubleshooting technical issues, and collaborating with team members. The ideal candidate has a Bachelor's degree or equivalent experience, at least 5 years in a consulting environment, and expertise in Windows Server and Microsoft cloud products. Exceptional problem-solving skills and team collaboration are key for ensuring high user satisfaction.

Qualifications

• At least 5 years prior experience in consulting or managed services environment.
• 1 year experience in Windows Server with Active Directory.
• 1 year experience with Routers and routing protocols.

Responsibilities

• Manage IT service requests and troubleshoot technical issues.
• Proactively maintain systems and provide technical support.
• Monitor overall health of network and server infrastructure.

Skills

Technical support

Troubleshooting

Team collaboration

Network maintenance

System performance monitoring

Education

Bachelor’s degree in a related field or equivalent work experience

Tools

Active Directory

Office 365

Azure

Microsoft Exchange

SharePoint Online

MCSE / CCNP

Job description

A technology services provider is seeking a proactive Desk Support Technician II to join their dynamic IT team. This on-site role entails managing IT service requests, troubleshooting technical issues, and collaborating with team members. The ideal candidate has a Bachelor's degree or equivalent experience, at least 5 years in a consulting environment, and expertise in Windows Server and Microsoft cloud products. Exceptional problem-solving skills and team collaboration are key for ensuring high user satisfaction.