First-Line IT Support Specialist

ActioNet, Inc.; Virginia (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional development

Diverse and inclusive work culture

Job summary

A leading IT services firm in Virginia is seeking a Deskside Engineer to provide technical support as the first contact for user issues. Responsibilities include troubleshooting hardware, software, and network issues, maintaining records of service interactions, and delivering exceptional customer service. The ideal candidate will have 1-2 years of experience with IT systems, excellent communication skills, and relevant IT certifications. This position offers the opportunity to join an award-winning team focused on customer success and employee fulfillment.

Qualifications

• 1-2 years of experience with IT systems, hardware, software, and networking concepts.
• Ability to manage multiple service requests and prioritize tasks effectively.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide technical support through various channels.
• Troubleshoot issues for users with IT systems and hardware.
• Document and track service requests in the system.
• Assist in setup and configuration of end-user devices.

Skills

Basic understanding of IT systems

Troubleshooting hardware and software

Excellent communication skills

Customer service orientation

Education

Relevant certifications (e.g., CompTIA ITF+ or A+)

Tools

Ticketing systems

Windows

macOS

Microsoft Office Suite

Job description

A leading IT services firm in Virginia is seeking a Deskside Engineer to provide technical support as the first contact for user issues. Responsibilities include troubleshooting hardware, software, and network issues, maintaining records of service interactions, and delivering exceptional customer service. The ideal candidate will have 1-2 years of experience with IT systems, excellent communication skills, and relevant IT certifications. This position offers the opportunity to join an award-winning team focused on customer success and employee fulfillment.