Seasonal Theater Floor Staff: Guest Experience

Regal; Key West (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal is seeking Floor Staff to ensure exceptional guest service across Box Office, Concession, and Usher roles. You will be responsible for ticketing, selling concessions, maintaining cleanliness, and upholding safety and MPAA policies in a fast-paced theatre environment.

Ideal candidates have completion or progression toward cast certification, strong customer-service skills, and the ability to work varied shifts. The position focuses on accuracy, teamwork, and a positive guest experience.

Qualifications

• Cast certification program completion required or progress toward completion.
• If selling alcohol, complete required state/local training and Regal Responsible Beverage Server certification.

Responsibilities

• Operate Box Office POS with cash handling and ticketing accuracy.
• Promote Regal Crown Club and upsell Premium Viewing experiences.
• Maintain compliance with MPAA ratings and company policies.
• Handle concession cash, inventory and food safety practices.
• Direct patrons to seats and manage crowd control in auditoriums.
• Perform opening/closing duties and keep facilities clean and safe.

Skills

Regular attendance

Customer service

Public speaking

Work under pressure

Teamwork

Education

Cast certification program completion

Tools

POS system

Job description

Regal is seeking Floor Staff to ensure exceptional guest service across Box Office, Concession, and Usher roles. You will be responsible for ticketing, selling concessions, maintaining cleanliness, and upholding safety and MPAA policies in a fast-paced theatre environment.

Ideal candidates have completion or progression toward cast certification, strong customer-service skills, and the ability to work varied shifts. The position focuses on accuracy, teamwork, and a positive guest experience.