Seasonal Tech Support & Setup Agent

Best Buy Co.; Coralville (IA); Presencial; USD 21.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Descripción de la vacante

Best Buy Co. seeks a part-time Seasonal Geek Squad Agent to welcome customers, assess tech needs, and guide repairs or replacements at our Coralville store. You’ll learn on the job and work with fellow agents to deliver friendly, timely support.

Responsibilities include setting up devices, estimating repair steps, and maintaining up-to-date knowledge through training. This role emphasizes flexible hours, including nights and weekends, and offers employee discounts and benefits as part of a great

Formación

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Conocimientos

Customer service experience

Flexible schedule

Descripción del empleo

Best Buy Co. seeks a part-time Seasonal Geek Squad Agent to welcome customers, assess tech needs, and guide repairs or replacements at our Coralville store. You’ll learn on the job and work with fellow agents to deliver friendly, timely support.

Responsibilities include setting up devices, estimating repair steps, and maintaining up-to-date knowledge through training. This role emphasizes flexible hours, including nights and weekends, and offers employee discounts and benefits as part of a great