In-Store Tech Support Specialist — Flexible Schedule

Best Buy Co.; Collegeville (PA); Vor Ort; USD 21.000 - 28.000; Teilzeit

Benefits dieser Stelle

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mental‑w

Zusammenfassung

As a Geek Squad Agent at Best Buy in Collegeville, PA, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices. We’ll provide training to assess needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you. You'll work in a fast-paced retail environment with a flexible schedule, including

Qualifikationen

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Aufgaben

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• Work a flexible schedule including holidays, nights and weekends

Jobbeschreibung

As a Geek Squad Agent at Best Buy in Collegeville, PA, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices. We’ll provide training to assess needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you. You'll work in a fast-paced retail environment with a flexible schedule, including