Seasonal Tech Help Specialist — In-Store

Best Buy; Danvers (MA); Hybrid; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for physical and mental well‑|

Job summary

Best Buy in Massachusetts is seeking a Part-time Seasonal Geek Squad Agent to be the first contact for technology support at our store. You’ll assess needs, perform basic services and guide customers through repair or replacement options.

You’ll work with a team, participate in training, and help customers set up devices while delivering friendly, efficient service during holidays, nights or weekends. This role offers competitive pay and employee discounts.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy in Massachusetts is seeking a Part-time Seasonal Geek Squad Agent to be the first contact for technology support at our store. You’ll assess needs, perform basic services and guide customers through repair or replacement options.

You’ll work with a team, participate in training, and help customers set up devices while delivering friendly, efficient service during holidays, nights or weekends. This role offers competitive pay and employee discounts.