Seasonal Tech Support Specialist

Best Buy; Waterford (CT); Vor Ort; USD 23.000 - 30.000; Teilzeit

Zusammenfassung

Best Buy in Waterford, CT is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for technology support, assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will receive training, help customers decide whether to repair or replace devices, and communicate clearly within a friendly, service-oriented team in-store.

Qualifikationen

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Aufgaben

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Kenntnisse

Retail experience

Customer service

Flexible schedule

Passion for technology

Adaptability

Jobbeschreibung

Best Buy in Waterford, CT is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for technology support, assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will receive training, help customers decide whether to repair or replace devices, and communicate clearly within a friendly, service-oriented team in-store.