Tech Support Associate — Seasonal & Flexible Hours

Best Buy; Goleta (CA); Hybrid; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a part-time Seasonal Geek Squad Agent to assist customers with technology support, set up devices and advise on repair or replacement decisions. You will engage with customers at the store, answer questions, and coordinate with team members to resolve issues promptly.

The role emphasizes friendly, knowledgeable service, ongoing training, and contribution to a positive shopping experience. The position is in-store in Goleta, requiring flexibility around holidays and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy is seeking a part-time Seasonal Geek Squad Agent to assist customers with technology support, set up devices and advise on repair or replacement decisions. You will engage with customers at the store, answer questions, and coordinate with team members to resolve issues promptly.

The role emphasizes friendly, knowledgeable service, ongoing training, and contribution to a positive shopping experience. The position is in-store in Goleta, requiring flexibility around holidays and weekends.