Seasonal Tax Office Client Concierge

H&R Block, Inc.; Mobile (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Mobile, AL seeks a seasonal Client Service Professional / Receptionist who welcomes clients and manages scheduling and front-desk duties. In-person role.

You will work with tax professionals, handle check-ins, document intake, and keep the office organized while maintaining confidentiality. This entry serves as a pathway to tax prep or leadership during tax season.

Evening and weekend availability is required; training provided; friendly, professional environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with teammates and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Team collaboration

Attention to detail

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block in Mobile, AL seeks a seasonal Client Service Professional / Receptionist who welcomes clients and manages scheduling and front-desk duties. In-person role.

You will work with tax professionals, handle check-ins, document intake, and keep the office organized while maintaining confidentiality. This entry serves as a pathway to tax prep or leadership during tax season.

Evening and weekend availability is required; training provided; friendly, professional environment.