Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Auburn (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Auburn, AL is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role provides training and opportunities to grow into tax preparation or office leadership.

You will answer calls, schedule appointments, and match clients with the right tax professional while maintaining a welcoming, organized office during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. in Auburn, AL is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role provides training and opportunities to grow into tax preparation or office leadership.

You will answer calls, schedule appointments, and match clients with the right tax professional while maintaining a welcoming, organized office during tax season.