Seasonal Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; McConnelsville (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves client check-in, scheduling, and supporting tax professionals during the busy tax season.

The position emphasizes confidentiality, teamwork, and professional client service. Evening and weekend availability is required to cover peak periods and ensure smooth daily operations.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in daily tasks.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls and schedule appointments; match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves client check-in, scheduling, and supporting tax professionals during the busy tax season.

The position emphasizes confidentiality, teamwork, and professional client service. Evening and weekend availability is required to cover peak periods and ensure smooth daily operations.