Seasonal Tax Office Front Desk Concierge

H&R Block, Inc.; Cottage Grove (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Minnesota. This in-person role involves greeting clients, scheduling, and supporting daily office operations alongside tax professionals.

It offers a pathway into tax preparation and office leadership with evening/weekend availability during tax season. The position emphasizes a professional first impression, client confidentiality, and collaboration within a fast-paced office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Customer service

Computer literacy

Evenings/weekends

Education

High school diploma

Hospitality / call center experience

Receptionist / administrative experience

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Minnesota. This in-person role involves greeting clients, scheduling, and supporting daily office operations alongside tax professionals.

It offers a pathway into tax preparation and office leadership with evening/weekend availability during tax season. The position emphasizes a professional first impression, client confidentiality, and collaboration within a fast-paced office environment.