Seasonal Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Pleasant Hill (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block in Pleasant Hill, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a path into tax prep or office leadership.

You will answer calls, schedule appointments, and collaborate with tax professionals while maintaining a welcoming, organized office and protecting client confidentiality during busy tax seasons.

Qualifications

• Experience in fast-paced, client-centered environments.
• Strong interpersonal and communication skills for client-facing work.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to the right tax professional.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Team collaboration

Professional demeanor

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Pleasant Hill, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a path into tax prep or office leadership.

You will answer calls, schedule appointments, and collaborate with tax professionals while maintaining a welcoming, organized office and protecting client confidentiality during busy tax seasons.