Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Lathrop (CA); Sur place; USD 23 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and connect clients with the right tax professional.

This in-person role is essential to delivering a professional, welcoming experience during tax season. You'll support daily office operations, maintain organization, handle confidential documents, and collaborate with tax professionals to ensure smooth client flow.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during peak season.

Responsabilités

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Organizational skills

Scheduling systems

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and connect clients with the right tax professional.

This in-person role is essential to delivering a professional, welcoming experience during tax season. You'll support daily office operations, maintain organization, handle confidential documents, and collaborate with tax professionals to ensure smooth client flow.