Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Pleasanton (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-work balance support

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Pleasanton, CA. You will greet clients, answer calls, schedule appointments, check-in and organize documents, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. You will work evenings and weekends during tax season, maintain a professional office environment, and help ensure a smooth client experience while

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Pleasanton, CA. You will greet clients, answer calls, schedule appointments, check-in and organize documents, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. You will work evenings and weekends during tax season, maintain a professional office environment, and help ensure a smooth client experience while