Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Pacific Grove (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. in California seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-ins, scheduling, and basic office tasks, with training that could lead to tax preparation or office leadership opportunities.

You will greet clients, route them to the right tax professional, maintain a tidy reception, and support tax professionals during busy periods, including evenings and weekends during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Client service mindset

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in California seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-ins, scheduling, and basic office tasks, with training that could lead to tax preparation or office leadership opportunities.

You will greet clients, route them to the right tax professional, maintain a tidy reception, and support tax professionals during busy periods, including evenings and weekends during tax season.