Seasonal Client Concierge | Front Desk at Tax Office

H&R Block, Inc.; Gustine (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and manage check-in, scheduling, and intake processes in-person at our California office. You will support daily office operations, collaborate with tax professionals, and help maintain a welcoming, organized environment for clients throughout tax season.

This role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with team and serving clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Communication

Office software

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and manage check-in, scheduling, and intake processes in-person at our California office. You will support daily office operations, collaborate with tax professionals, and help maintain a welcoming, organized environment for clients throughout tax season.

This role emphasizes strong customer service, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through