Seasonal Client Concierge & Front Desk

H&R Block, Inc.; California; On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations in person in California.

You will work with tax professionals to ensure a smooth client experience and handle confidential information with care during tax season. This role offers training and potential pathway into tax preparation or office leadership, with evenings and weekend shifts required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service experience

Interpersonal communication

Multitasking

Organizational skills

Office software familiarity

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations in person in California.

You will work with tax professionals to ensure a smooth client experience and handle confidential information with care during tax season. This role offers training and potential pathway into tax preparation or office leadership, with evenings and weekend shifts required during peak season.