Seasonal Tax Office Coordinator & Front Desk Support

Jackson Hewitt; Jackson (MS); On-site; USD 26,000 - 32,000; Full time

Job summary

Jackson Hewitt is seeking a coordinator for a seasonal tax-season role across four office locations. You will greet clients, handle calls, explain services, and help resolve issues with a focus on service and accuracy.

The role emphasizes proactive communication, multi-location scheduling, and administrative support, including opening/closing duties and tax return tracking. The position requires reliability and strong organizational skills.

Qualifications

• Proven experience in a high-volume administrative, front desk, or coordinator role.
• Exceptional phone etiquette, strong communication, and robust customer service skills.
• Strong proficiency in scheduling software and basic office applications.
• Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.
• A proactive and solutions-oriented approach to problem-solving.

Responsibilities

• Greets all clients with a friendly and professional demeanor.
• Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued.
• Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate.
• Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor.
• Respond to client queries via phone, email, or chat in a timely and accurate way.
• Engage in active listening with callers, confirming information and diffusing angry clients as needed.
• Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations.
• Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations.
• Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied.
• Assist with opening and closing procedures of the main office daily.
• Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes.
• Diligently and accurately document customer records and cases using internal software and databases.
• Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information.
• Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties.
• Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns.
• Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return.

Skills

Phone etiquette

Customer service

Scheduling software

Communication

Multitasking

Tools

Scheduling software

Job description

Jackson Hewitt is seeking a coordinator for a seasonal tax-season role across four office locations. You will greet clients, handle calls, explain services, and help resolve issues with a focus on service and accuracy.

The role emphasizes proactive communication, multi-location scheduling, and administrative support, including opening/closing duties and tax return tracking. The position requires reliability and strong organizational skills.