Seasonal Front Desk Lead: Multi-Location Office Ops

Jackson Hewitt; Kettering (OH); On-site; USD 39,000 - 41,000; Full time

Job summary

Jackson Hewitt is seeking a Lead Front Desk Office Coordinator (Seasonal) to serve as the welcoming face and operational heartbeat across four locations. The role centers on coordinating front-office activities, guiding staff, and supporting tax professionals from opening to close during the busy season.

Responsibilities include supervising two coordinators, managing calendars, scheduling, and ensuring a high standard of client experience across the office network.

Qualifications

• Minimum 3 years in a supervisory or team lead role.
• Exceptional phone etiquette and clear communication.
• Strong attention to detail and time management.
• Reliable, punctual, proactive problem-solver.

Responsibilities

• Greet clients and manage calls across four locations.
• Direct inquiries with warmth, discretion and efficiency.
• Escalate complex client issues to appropriate teams.
• Manage master calendars and appointments across locations.
• Oversee opening/closing protocols and secure workspace.
• Track statuses of tax returns in process.

Skills

Team lead

Phone etiquette

Organizational skills

Multitasking

Reliability

Job description

Jackson Hewitt is seeking a Lead Front Desk Office Coordinator (Seasonal) to serve as the welcoming face and operational heartbeat across four locations. The role centers on coordinating front-office activities, guiding staff, and supporting tax professionals from opening to close during the busy season.

Responsibilities include supervising two coordinators, managing calendars, scheduling, and ensuring a high standard of client experience across the office network.