Seasonal Front Desk Coordinator - Tax Season, Multi-Location

Jackson Hewitt - 3222; Kettering (OH); On-site; USD 25,000 - 28,000; Part time

Job summary

Jackson Hewitt - 3222 in Ohio is seeking a part-time seasonal coordinator for the tax season. The role supports four office locations, handling front-desk duties, client communications, and administrative tasks with a focus on accuracy and service.

You will manage telephone calls, schedule tax appointments, assist with opening/closing, and help with daily office operations. Reliable, detail-oriented candidates with strong organization will thrive in this busy setting.

Qualifications

• Proven experience in a high-volume administrative, front desk, or coordinator role in a professional office.
• Exceptional phone etiquette, strong communication, and robust customer service skills.
• Strong proficiency in scheduling software and basic office applications.
• Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.
• A proactive and solutions-oriented approach to problem-solving.
• Must be dependable and punctual to ensure operational coverage.

Responsibilities

• Greets clients in a friendly, professional manner and provides service with a calm demeanor.
• Answer or make calls to address client needs, issues, or questions, ensuring support and value.
• Discuss services, products, and promotions, and make sales or recommendations as appropriate.
• Take ownership in researching, resolving, or escalating client issues with professionalism.
• Respond to client inquiries via phone, email, or chat promptly and accurately.
• Maintain effective communication with preparers regarding outstanding items and notes.
• Assist in managing the appointment scheduler/calendar for tax appointments across four locations.
• Monitor office flow and client activity; assist with check distribution when preparers are occupied.
• Assist with opening and closing procedures of the main office daily.
• Document customer records and cases using internal software and databases.
• Utilize multiple tools and knowledge bases to provide accurate client information.
• Support in maintaining a clean and welcoming workplace, including light tidying duties.

Skills

High-volume admin exp

Phone etiquette & comms

Scheduling software

Multitask & detail-oriented

Job description

Jackson Hewitt - 3222 in Ohio is seeking a part-time seasonal coordinator for the tax season. The role supports four office locations, handling front-desk duties, client communications, and administrative tasks with a focus on accuracy and service.

You will manage telephone calls, schedule tax appointments, assist with opening/closing, and help with daily office operations. Reliable, detail-oriented candidates with strong organization will thrive in this busy setting.