Seasonal Retail Key Holder - Fan Experience Leader

Hot Topic, Inc.; Salisbury (MD); On-site; USD 19,000 - 20,000; Part time

Job summary

Hot Topic, Inc. in Salisbury, MD is seeking a Seasonal Key Holder who loves music and pop culture to support the store leadership team and help fans find the merch they love. You’ll guide new recruits and help the Store Manager run daily operations to meet sales goals.

You’ll train Sales Associates, manage opening/closing, process transactions at the register, and ensure great customer experiences. This role emphasizes teamwork and store upkeep.

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• A High School Diploma or GED equivalent.

Responsibilities

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force.
• Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away.
• Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
• Any other activities as assigned by your Store Leader

Skills

Customer service

Sales

Communication

Leadership

POS experience

Education

High School Diploma or GED

Tools

POS system

Job description

Hot Topic, Inc. in Salisbury, MD is seeking a Seasonal Key Holder who loves music and pop culture to support the store leadership team and help fans find the merch they love. You’ll guide new recruits and help the Store Manager run daily operations to meet sales goals.

You’ll train Sales Associates, manage opening/closing, process transactions at the register, and ensure great customer experiences. This role emphasizes teamwork and store upkeep.