Seasonal Remote Banking Support Specialist (Bilingual)

Unifin, Inc; Centennial (CO); Hybrid; USD 19,000 - 26,000; Part time

Job summary

Unifin Inc is seeking a Banking Customer Service Representative (Seasonal) to handle inbound calls from customers in a financial/bank services setting, working remotely from home. You will maintain a positive, empathetic attitude, resolve service problems, and respond across email, chat, or social channels.

Candidates must be fluent in English and Spanish, have at least 1 year of BPO experience, and finished high school.

Qualifications

• Minimum 1 year of BPO experience.
• Strong communication and problem-solving skills.
• Fluent in English and Spanish.
• High school education completed.

Responsibilities

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive, empathetic, and professional attitude; resolve service problems.
• Ensure customer queries are answered to satisfaction and in a timely manner.
• Address concerns via email, chat, or social channels; provide the best solutions.
• Escalate customer complaints to Operations Supervisor when needed and ensure resolution.

Skills

BPO experience

Communication skills

Bilingual English-Spanish

Education

High school diploma

Job description

Unifin Inc is seeking a Banking Customer Service Representative (Seasonal) to handle inbound calls from customers in a financial/bank services setting, working remotely from home. You will maintain a positive, empathetic attitude, resolve service problems, and respond across email, chat, or social channels.

Candidates must be fluent in English and Spanish, have at least 1 year of BPO experience, and finished high school.