Remote Bilingual Banking Support Specialist

Unifin Inc; United States; A distancia; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

Unifin Inc is hiring a customer service associate to support clients in a banking/financial services environment. You will handle inbound calls and work toward rapid resolution of issues to ensure customer satisfaction.

This remote, work-from-home role requires strong interpersonal, probing, and problem-solving skills, plus fluency in English and Spanish. You will communicate across email, chat, and social channels to address concerns and maintain service excellence.

Formación

• At least 1 year of BPO experience and finished high school education.
• Strong interpersonal, probing, and problem-solving skills.
• Fluent in both English and Spanish.

Responsabilidades

• Handle inbound calls from customers in a banking/financial services environment.
• Resolve service problems and ensure customer satisfaction.
• Use email, chat, or social channels to address concerns.

Conocimientos

BPO experience

Interpersonal skills

Problem-solving

English fluency

Spanish fluency

Educación

High school diploma

Descripción del empleo

Unifin Inc is hiring a customer service associate to support clients in a banking/financial services environment. You will handle inbound calls and work toward rapid resolution of issues to ensure customer satisfaction.

This remote, work-from-home role requires strong interpersonal, probing, and problem-solving skills, plus fluency in English and Spanish. You will communicate across email, chat, and social channels to address concerns and maintain service excellence.