Bilingual Banking Support (Seasonal, Remote)

Unifin, Inc; Texas; Remote; USD 17,000 - 25,000; Part time

Job summary

UNIFIN is seeking a Banking Customer Service Representative (Seasonal) to handle inbound customer inquiries and complaints in a financial services setting. You will maintain a positive, empathetic demeanor while resolving issues and guiding customers through email, chat, or social channels.

This temporary remote role requires 1+ year of BPO experience, strong communication skills in English and Spanish, and the ability to escalate and resolve complex situations with careful documentation and

Qualifications

• At least 1 year of BPO experience.
• Strong customer service orientation and problem-solving ability.
• Finished high school education.
• Fluent in English and Spanish.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound calls from customers in a Financial / Bank Services environment.
• Maintain a positive, empathetic, professional attitude and resolve service problems.
• Ensure queries are answered satisfactorily and timely.
• Address concerns via email, chat, or social channels with best-fit solutions.
• Escalate complaints to the Operations Supervisor when needed and ensure resolution.
• Ensure accurate and complete information is recorded using communication methods.

Skills

BPO experience

Customer service

Bilingual English/Spanish

Communication skills

Problem-solving

Education

High school diploma

Job description

UNIFIN is seeking a Banking Customer Service Representative (Seasonal) to handle inbound customer inquiries and complaints in a financial services setting. You will maintain a positive, empathetic demeanor while resolving issues and guiding customers through email, chat, or social channels.

This temporary remote role requires 1+ year of BPO experience, strong communication skills in English and Spanish, and the ability to escalate and resolve complex situations with careful documentation and