Bilingual Remote Banking Support Specialist (Seasonal)

Unifin, Inc.; Niles (IL); A distancia; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Unifin Inc. is seeking a Banking Customer Service Representative - Seasonal to handle inbound calls in a financial services setting. You will remain empathetic and professional, resolving customer inquiries and escalating issues when necessary.

The role requires strong communication skills, at least 1 year in a BPO environment, and fluency in English and Spanish. Work-from-home setup is required with specified hardware and reliable internet access.

Formación

• At least 1 year of BPO experience.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluency in English and Spanish is required.

Responsabilidades

• Handle inbound calls from customers in a Banking/Financial services environment.
• Resolve issues and inquiries with empathy and professionalism.
• Ensure queries are answered promptly and accurately to customer satisfaction.
• Address concerns via email, chat, or social channels as needed.

Conocimientos

Customer service

Escalation handling

Communication

Bilingual English/Spanish

Educación

High school diploma

Descripción del empleo

Unifin Inc. is seeking a Banking Customer Service Representative - Seasonal to handle inbound calls in a financial services setting. You will remain empathetic and professional, resolving customer inquiries and escalating issues when necessary.

The role requires strong communication skills, at least 1 year in a BPO environment, and fluency in English and Spanish. Work-from-home setup is required with specified hardware and reliable internet access.