Bilingual Banking Support Specialist (EN/ES) — Remote

Unifin, Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Unifin, Inc. is seeking a Banking Customer Service Representative (Bilingual: English and Spanish) to handle inbound inquiries in a Financial/Banking services environment. The role requires empathy, clarity, and problem-solving skills, with support across email, chat, and social channels.

Candidates should have at least 1 year of BPO experience, a high school diploma, and fluency in English and Spanish. This is a temporary work-from-home opportunity with the potential for growth within a

Qualifications

• At least 1 year of BPO experience.
• Fluent English and Spanish.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound calls from customers in a banking/financial services environment.
• Maintain a positive, empathetic, and professional attitude; resolve service problems.
• Ensure queries are answered promptly and to the customer’s satisfaction, via channels such as email, chat, or social media.
• Escalate complaints to the Operations Supervisor when needed and ensure timely resolution.
• Provide accurate and complete information using available communication methods.

Skills

Bilingual – English/Spanish

Customer service

Communication

Education

High school diploma

Job description

Unifin, Inc. is seeking a Banking Customer Service Representative (Bilingual: English and Spanish) to handle inbound inquiries in a Financial/Banking services environment. The role requires empathy, clarity, and problem-solving skills, with support across email, chat, and social channels.

Candidates should have at least 1 year of BPO experience, a high school diploma, and fluency in English and Spanish. This is a temporary work-from-home opportunity with the potential for growth within a