Bilingual (Spanish & English): Customer Service Representative - Seasonal

Unifin, Inc; Austin (TX); Remote; USD 32,000 - 42,000; Full time

Job summary

Unifin Inc is a banking-focused BPO company seeking a Customer Service Representative fluent in English and Spanish. You will handle inbound inquiries and complaints in a Financial/Bank Services setting, maintaining a professional, empathetic demeanor and resolving issues to customer satisfaction.

The role supports multi-channel communication (email, chat, social) and requires the ability to escalate complex cases to the Operations Supervisor while ensuring accurate information is conveyed to

Qualifications

• At least 1 year of BPO/customer service experience.
• Fluent in English and Spanish with strong communication skills.
• High school education completed.

Responsibilities

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive, empathetic, professional attitude toward customers.
• Resolve service problems including complaints and causes.
• Ensure customer queries are answered timely and to satisfaction.
• Assist customers via email, chat, or social channels and provide best solutions.
• Escalate complaints to Operations Supervisor when needed and follow up.
• Provide accurate and complete information using available communication methods.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Interpersonal skills

Education

High School Diploma

Job description

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us, and be part of our success story!

Banking Customer service representative (Bilingual: English and Spanish)

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About You

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish

Temporary Work from Home Requirements:

• Laptop or Desktop specs:
• At least 2.0 GHz Processor (I5, I7 & up processor)
• At least 16 GB of RAM256 GB HD space with 20GB
• Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)
• Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps
• Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.