Remote Banking CSR – Bilingual EN/ES

Unifin, Inc; Centennial (CO); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Unifin, Inc is seeking a Banking Customer Service Representative who is bilingual in English and Spanish to handle inbound calls and inquiries in a Banking/Financial Services environment. The role focuses on delivering empathetic support, resolving issues, and communicating clearly across channels, including email, chat, and social platforms.

Qualifications include 1 year of BPO experience, a high school diploma, and strong interpersonal and problem-solving skills.

Qualifications

• At least 1 year of BPO experience.
• Finished high school education.
• Fluent in English and Spanish.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and probing and problem-solving skills.

Responsibilities

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure customer queries are answered in a timely manner and to their satisfaction.
• Address customer concerns via email, chat, or social channels.
• Escalate complaints to the Operations Supervisor when needed and ensure timely resolution.
• Provide accurate and complete information using the company’s communication methods.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Empathy and patience

Education

High school diploma

Job description

Unifin, Inc is seeking a Banking Customer Service Representative who is bilingual in English and Spanish to handle inbound calls and inquiries in a Banking/Financial Services environment. The role focuses on delivering empathetic support, resolving issues, and communicating clearly across channels, including email, chat, and social platforms.

Qualifications include 1 year of BPO experience, a high school diploma, and strong interpersonal and problem-solving skills.